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| Payments
will be taken at the time
of purchase and must be
received in full before
an item can be dispatched.
All payments - either made
online or over the telephone
- are processed using a
secure online gateway. We
will not retain or store
any of your financial information |
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We
aim to dispatch all items
within 2 working days
of purchase and orders
are normally delivered
within 14 days. If your
order is urgent, please
contact us prior to ordering
so that we can advise
you more accurately. Please
note that once an order
has been shipped, delivery
dates and times are set
by the courier company
and are beyond our control.
Please endeavour to provide
an address where delivery
can be accepted between
the hours of 9am to 5pm,
Monday - Friday. If delivery
is attempted and is unsuccessful,
a card will be left to
notify you of this. It
is important that you
reply to this as soon
as possible to arrange
redelivery free of charge.
Should an item be returned
to us after a failed delivery
attempt, then we will
redespatch it, but may
require an alternativel
address to send it to.
Please note that we cannot
be held responsible for
goods which have been
delivered to an inaccurate
address provided by you
at time of purchase, or
to an address which you
no longer reside at (-
this applies when the
goods are delivered within
30 days from the date
of purchase).
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| Signing
For Your Delivery |
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| Before
signing for your delivery,
please ensure that you have
received the correct number
of parcels and that the
outer packaging is in a
satisfactory condition.
If the consignment is incomplete
(i.e. you have only received
1 of 2 parcels), or the
outer packaging is significantly
damaged, then please advise
us as soon as possible.
If no signature is required,
any incomplete deliveries
or damaged goods must
be reported to us within
a reasonable time of the
goods being delivered.
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Upon
receipt, please examine
the contents of each package
to ensure that everything
is correct and that they
have been received in
a satisfactory condition.
In the unlikely event
that a component is missing
or damaged, please contact
us via email as soon as
possible so that we may
resolve the issue.
Where applicable, we
will offer to replace
or repair the product,
or alternatively provide
a full refund including
original postage costs,
depending on the length
of time since the goods
were received and providing
that in both cases the
goods are sent back to
us should we request that
you do so.
We would advise customers
to contact us in writing
before returning goods
so that we can provide
instruction on how this
should be done. Once received,
a credit will be issued
for the return postage
costs providing that you
have contacted us first
and that the goods returned
are found to be faulty.
Likewise, we can not
be held responsible for
accentual damage or goods
which have been damaged
due to misuse. We advise
all customers to follow
our instructions when
installing their products
and to make sure that
every care is taken to
ensure that this is done
properly.
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| All
customers have the right
to cancel their order up
to seven days after receipt,
providing that we are notified
within this time frame and
that the goods are returned
to us, unused and still
within their original packaging.
Should you wish to cancel
your order please notify
us via email or by writing
to the address below so
that we can provide you
with further instruction.
Responsibility for the
return of goods shall
be bourn by you, the customer,
along with any cost that
may be involved. We would
advise any customer returning
a product to send this
recorded delivery as we
cannot be held for goods
which go missing in the
post. For a fee we can
collect from most UK mainland
addresses. Please contact
us for a quote, should
you wish to arrange this.
Once received in a satisfactory
condition, we shall refund
the total cost of the
item including all postage
costs paid at the time
of purchase within 30
days. Please note that
we reserve the right to
refuse any return which
has been presented to
us in breech of our terms
and conditions as outlined
here. Before returning
a product to us, it is
therefore essential to
contact us first.
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| We
are committed to protecting
your privacy. We will only
use the information that
we collect about you lawfully
(in accordance with the
Data Protection Act 1998).
We collect information
about you for 2 reasons:
firstly, to process your
order and second, to provide
you with the best possible
service.
We will not e-mail you
in the future unless you
have given us your consent.
We will give you the
chance to refuse any marketing
email from us or from
another trader in the
future.
The type of information
we will collect about
you includes:
* your name
* address
* phone number
* email address
* credit/debit card details
We will never collect
sensitive information
about you without your
explicit consent.
The information we hold
will be accurate and up
to date. You can check
the information that we
hold about you by emailing
us. If you find any inaccuracies
we will delete or correct
it promptly.
The personal information
which we hold will be
held securely in accordance
with our internal security
policy and the law.
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| Like
all other ecommerce websites,
our site uses cookies to
enable certain features
to work properly, and so
that we may improve your
visitor experience.
A cookie is a harmless
file comprising of a unique
and non descript series
of 1’s and 0’s
which are stored in your
internet history when
you visit a site. They
allow websites to identify
you as a visitor, improve
your experience and allow
statistical data to be
complied about your visit.
They do not contain personal
data about you and can
not harm your computer
in any way.
For example, when you
add a product to a shopping
cart, a code in the form
of a cookie is added to
your browsing history.
The website then knows
that you wish to purchase
that product and keeps
it in the cart when you
refresh the page. When
you checkout or empty
the cart, the cookie is
removed and thus so is
the product from the cart.
It’s the same when
you log in to an online
account such as eBay or
Facebook. When you have
logged in, a code is stored
on your computer which
tells the sites authentication
software that you are
the visitor and you have
logged in. Again when
you log out, this is removed.
We use cookies in two
ways. Firstly we use them
to enable essential features
within our site to function,
such as the shopping cart
and order tracking. Secondly
we use them to collect
statistical data about
your visit, such as the
pages you looked at and
how long you stayed. This
information does not contain
any personal information
about you and simply allows
us to tailor your experience
and improve our website
as a whole.
Cookies are nothing new
and have always been there
and are used by almost
every site across the
World Wide Web. However
due to new EU legalisation
regarding privacy, websites
like ourselves now need
to inform visitors about
them properly. We think
this is a good thing and
should you have any further
questions about our cookies,
please feel free to contact
us.
Alternatively, to find
out more about cookies,
including how to block
or remove them from your
browser please visit www.allaboutcookies.org.
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| All
material and images contained
on this website are the
intellectual copy write
of Pulleymaid and can not
be used without express
permission of the author. |
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| All
measurements displayed on
our website are as accurate
as possible, but may vary
slightly. This does not
effect your statutory rights.
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Contact
Details:
Pulleymaid
140 Longdon Coleham,
Coleham
Shrewsbury
SY3 7DN
Tell: 01743 249 039
Email: sales@pulleymaid.com
Registered Office:
Pulleymaid LTD
4 Darwin Court
Oxon Business Park
Shrewsbury
SY3 5AL
Registered in England.
Company registration number:
07777215.
VAT no: GB 926132245
By using this website
in any way, you are agreeing
to the terms and conditions
as stated above. Should
you have any questions
please feel free to contact
us either by emailing
sales@pulleymaid.com or
by calling 01743 249 039.
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